Customer Service = Consulting + Enabling + Providing

MSC Computer Operations
Memorial Student Center Room 216W
Texas A&M University
College Station, Texas
(979) 847-8944

The purpose of MSC Computer Operations is to equip MSC staff and students with technological resources and related services necessary for them to accomplish their purposes especially as they relate to the primary mission of the MSC.

Consulting - What will it take to accomplish objectives?
  • Vision & Leadership
  • Keeping Current
  • Education
  • Needs Analysis
  • Clarifying Expectations
  • Systems Design
  • Evaluation
Providing - What limitations do the customers have in achieving objectives?
  • Infrastructure Management
  • Risk Management (Security, Reliability, Contingency Planning)
  • Integrating New Technologies (Webcasting, eCommerce)
  • Custom Information Systems (Events Management, Financial Management)
Enabling - To what extent can the customer effectively contribute to achieving objectives?
  • Training
  • Facilitating Progress
  • Tools (Selection & Deployment)
  • Resource Management (Provision, Maintenance)
  • Access Management
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